Below are the estimated delivery times for all packages:

Processing time: 2-4 business days

Shipping time: 5-10 business days

Estimated delivery time: 7-14 business days

For more details, please refer to our Shipping Policy.

Yes, we offer free shipping within the Netherlands. For more information, please refer to our Shipping Policy.

You can track your order via the Order Tracking page on our website.

We proudly offer worldwide shipping, with the exception of a few island regions. If your location falls under these exceptions, our system will notify you at checkout, and you won’t be able to proceed or incur any charges.

If you have been waiting for more than 21 days to receive your order, please reach out to our customer support team, and we’ll be happy to investigate the issue.

We accept the following payment methods to accommodate our customers' preferences:

• American Express
• Apple Pay
• Google Pay
• Maestro
• MasterCard
• Shop Pay
• Visa
• iDEAL

Yes, all payments on our website are 100% secure.

We use industry-standard encryption and trusted payment providers to ensure your personal information is protected at every step. Your data is never stored or shared, and all transactions are processed through secure, encrypted connections (SSL).

Yes, we offer a24-hour cancellation period. If you wish to cancel your order within this time, pleasecontact us, and we will cancel your order free of charge.

Once an order is placed, we're most likely able to make changes to the order. However, if your order has already been processed, it might not work.

If you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible, items must be returned in their original condition, with all tags and packaging intact.

For returns or exchanges, please contact our customer support at info@hike-adventure.com. Refunds will be processed to the original payment method within 7 days of receiving the returned item.

We will review your request and work to find the best solution, which may include a replacement, discount, store credit, or refund, depending on the situation. Your satisfaction is our priority, and we’ll do our best to resolve any issues promptly.

You can reach our customer service via the Contact page or by sending an email to our support team.

Would you like to exchange a product? Please visit our Return Policy for more information.

Orders can be canceled within 6 hours.

Please email our team with your cancellation request as soon as possible.

You will receive confirmation of your cancellation if we’re able to make it happen.

After this period, we may not be able to cancel your order as it might already be in processing or shipment.

If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

You may cancel your order by contacting our customer service team as soon as possible after placing it, exclusively via email at info@hike-adventure.com. Be sure to include your order number and the reason for cancellation in your message.

Please note, cancellations are only possible before the order has been processed. If your order has already been processed, kindly refer to our return policy for further guidance.

If you receive a defective product, we will replace it free of charge. Please inform us and return the product within 30 days. For more details, refer to our Return Policy.

Yes, we offer a 30-day warranty on all purchases. For more details, please refer to our Return Policy.

Yes, we accept bulk orders. Please contact our customer service for more information.

We occasionally collaborate with select retailers who share our passion for resilience, self-reliance, and authentic outdoor living.

That said, we’re highly selective, partnering only with stores that reflect the spirit of adventure and the uncompromising quality our gear represents.

If your shop caters to serious hikers, survivalists, or weekend warriors and you believe your customers align with the Hike Adventure ethos, we’d love to connect.

Reach out via our contact form or email us at info@hike-adventure.com with information about your business and why you’d be a great fit.

To apply, please send an introduction of your business, including store location, concept, and imagery to info@hike-adventure.com.

If there’s a potential fit, a member of our team will get back to you shortly with next steps.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.