Frequently Asked Questions

Welcome to the Hike Adventure FAQ page!

We're here to provide clear answers to your questions. Need more help? Feel free to contact us.

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How long does it take to receive my order?

Below are the estimated delivery times for all packages:

Processing time: 2-4 business days

Shipping time: 5-10 business days

Estimated delivery time: 7-14 business days

For more details, please refer to our Shipping Policy.

Do you offer free shipping?

Yes, we offer free shipping within the Netherlands. For more information, please refer to our Shipping Policy.

What payment methods do you accept?

We accept the following payment methods to accommodate our customers' preferences:

  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • MasterCard
  • Shop Pay
  • Visa
  • iDEAL

Can I cancel my order after placing it?

Yes, we offer a 24-hour cancellation period. If you wish to cancel your order within this time, please contact us, and we will cancel your order free of charge.

What if I receive a defective product?

If you receive a defective product, we will replace it free of charge. Please inform us and return the product within 30 days. For more details, refer to our Return Policy.

Do you offer warranties on your products?

Yes, we offer a 30-day warranty on all purchases. For more details, please refer to our Return Policy.

Do you have a physical store I can visit?

No, we are an online store. This allows us to offer the best prices and the widest selection of products.

How can I contact customer service?

You can reach our customer service via the Contact page or by sending an email to our support team.

Can I place a bulk order for my business or organization?

Yes, we accept bulk orders. Please contact our customer service for more information.

What is the process for exchanging a product?

Would you like to exchange a product? Please visit our Return Policy for more information.

How can I track my order?

You can track your order via the Order Tracking page on our website.

Company Information & Contact Details

Customer Service Hours:

Monday to Saturday: 9:30 AM – 7:00 PM
We do our best to respond within 1–2 business days.